Shipping policy

Shipping Policy

Last updated: 25/09/2026

Processing: Orders ship within 1–3 business days (Monday–Friday, excluding holidays).

Delivery: Delivery takes about 7–15 business days after shipping. These are estimates; customs and carrier delays can make it longer.

Tracking: You'll receive a tracking number by email when your order ships. It can take 2–7 days before tracking shows updates, and short pauses during transit or customs are normal.

Delays: If we can't ship your order within 3 business days, we'll email you before then with a new shipping date and the option to cancel for a full refund. Refunds for cancelled orders are sent within 7 working days.

Customs: Your order ships from outside the US. Import duties, taxes or fees may be charged by the carrier on delivery and are paid by the customer.

Lost packages: If your order hasn't arrived within 7 business days after the estimated delivery time, or tracking hasn't updated for 10 business days, email us. We'll contact the carrier, and if the package is lost we'll send a replacement or a full refund.

Address: Please check your address at checkout. We can only change it before the order ships.

Contact: HeijdenDigital@gmail.com (include your order number).