Shipping Policy

Last Updated: October 15, 2026

At Eluvive, we aim to process and deliver orders as efficiently as possible. This Shipping Policy explains how orders are processed and shipped to customers in the United States.

1. Order Processing

Orders are processed during our normal business operations, excluding applicable holidays.

Order processing time: [1-3 days]

Processing time is separate from transit time.

Once an order has shipped, customers may receive a shipping confirmation email with tracking information when available.

We will not advertise or promise a shipping period unless we have a reasonable basis to expect that orders can be shipped within that period.

2. Shipping Destinations

We ship to the destinations displayed and made available during checkout.

Eligible destinations: [United States]

Certain products may be subject to shipping restrictions because of their ingredients, formulation, packaging, transportation requirements, or applicable law.

We reserve the right to restrict shipping to destinations where delivery is unavailable or unlawful.

3. Shipping Costs

Available shipping methods and applicable shipping charges will be displayed during checkout before the customer completes the purchase.

Shipping fees: [Free Shipping]

If free shipping is offered, any minimum order value, eligible destination, or product exclusion will be disclosed clearly before purchase.

4. Estimated Delivery Times

Estimated transit time: [7-12 days]

Delivery times are estimates and may vary depending on the destination, shipping provider, customs processing, weather, and other circumstances.

Unless expressly guaranteed, an estimated delivery date is not a guaranteed delivery date.

We will comply with applicable federal and state requirements concerning advertised shipping dates and delays.

5. Shipping Delays and Cancellations

If we cannot ship an order within the time stated at purchase, or within the applicable legally required period where no time was stated, we will provide the notices and options required by law.

Depending on the circumstances, customers may be offered the choice to agree to a revised shipping date or cancel the order for a prompt refund.

We will obtain any additional consent required for further delays.

6. Order Tracking

Where tracking is available, tracking details will be sent to the email address provided at checkout.

Tracking updates may take time to appear after an order has been handed to the shipping provider.

If tracking information is unavailable or your order appears delayed, please contact info@eluvive.com.

7. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a shipment is returned because of an incorrect or incomplete address, we will contact the customer where reasonably possible to determine the next steps.

Any additional shipping charges will be handled in accordance with applicable law and disclosed return or reshipping arrangements.

8. Lost, Missing, or Damaged Packages

If your package has not arrived within the stated delivery period, or arrives damaged, contact info@eluvive.com with your order number and a description of the problem.

We will investigate the issue and contact the shipping provider where appropriate.

If an order is lost, damaged, or not delivered, we will provide the remedy required by applicable law and any additional remedy we have agreed to provide.

9. Split Shipments

If an order contains multiple products, items may occasionally ship separately where operationally necessary.

If separate shipments materially affect delivery expectations, we will communicate relevant information as required.

10. Customs, Duties, and Taxes

Orders shipped across international borders may be subject to customs procedures, duties, import taxes, or other charges.

Any charges for which the customer is responsible will be disclosed where required by law and, where reasonably practicable, before checkout.

We will not use this policy to shift costs to customers where doing so is prohibited by applicable law.

11. Product Restrictions

Some beauty and health products may be subject to additional transportation, import, labeling, or regulatory requirements.

We may decline or cancel a shipment where the product cannot legally be shipped to the requested destination. Any payment collected for a cancelled order will be refunded as required by law.

12. Contact Us

For shipping questions or delivery assistance, contact:

Eluvive
Email: info@eluvive.com